CICD - Implementing Cisco Collaboration Devices | CISCO | Trainings

CICD - Implementing Cisco Collaboration Devices

Code
CICD
Version
Curent
Vendor
CISCO
Duration
5 days

Training description

This training, designed for 5 days, gives students the knowledge and skills to work with the Cisco Unified Communications (UC) solution. The following topics will be covered during the training: administration of end devices, working process with management interfaces of Cisco Unified Communications Manager, call setup process in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, an overview of Cisco Unity Connection features, working process with voice mailboxes. In addition, students will learn about the possibilities of a detailed analysis of call records and system monitoring using the RTMT tool.
The training also provides 14 laboratory works, during which students will gain skills in working with Cisco Unified Communications Manager, Cisco Unified Communications Manager Express and Cisco Unity Connection.

Intended Audience

This training will be most useful for network engineers, network administrators, system integrator engineers, technical specialists who implement, support and administer the Cisco Unified Communications solution. In addition, the course will be useful for technical specialists interested in obtaining the status of Cisco Certified Network Associate Collaboration (CCNA).

Expected students’ skills and knowledge

For understanding the materials of this training students will need have experience with data networks, basic knowledge of working Cisco IOS gateways and Cisco Unified Communications Manager and Cisco Unity Connection systems.

Training outline

Chapter 1: Cisco Unified Communications Solutions

  • Cisco Unified Communications Call Control Options
  • Cisco Unified Communications Manager Express Overview
  • Cisco Unified Communications Manager Overview
  • Cisco Unified Communications Manager IM and Presence Service Overview
  • Cisco Unity Connection Overview
  • Cisco Prime Collaboration
  • Cisco TMS Overview
  • Overview of Traditional Voice Networks
  • Overview of Converged Voice Networks
  • Overview of Packet-Oriented Networks

Chapter 2: Administrator and End-User Interfaces

  • Cisco Unified Communications Manager Administrator Interfaces
  • Cisco Unified Communications Manager Serviceability
  • Cisco Unified Communications Manager Services
  • Cisco Unified Communications Manager Operating System
  • Disaster Recovery System
  • Cisco Unified Reporting
  • Access the CLI
  • User Management
  • Cisco VCS and Cisco TMS Administrative Interfaces
  • Cisco Unity Connection Administrator Interfaces
  • Cisco Unity Connection Serviceability
  • Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
  • Cisco Unified Communications Manager Express Administrator Interfaces
  • Cisco Unified Communications Manager End-User Interfaces Overview
  • Customize User Website Permissions
  • Customize CCMUser Enterprise Parameters
  • End-User LDAP Authentication
  • Self Care Portal Devices
  • Cisco Unified Communications Manager Express End-User Interfaces
  • Authentication and Synchronization for End Users in Cisco Unity Connection
  • Administrator-Enabled User Login
  • Cisco Personal Communications Assistant
  • Cisco Unity Connection TUI

Chapter 3: Call Flows in Cisco Call Control Platforms

  • Cisco Unified Communications Manager SCCP Call Flows and Call Legs
  • Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
  • Cisco Unified Communications Manager Distributed Architecture Call Flow
  • Cisco Unified Communications Manager PSTN Backup Path Selection
  • AAR Call Flow
  • Dial Peer Overview
  • Inbound Dial Peer Selection
  • Outbound Dial Peer Selection
  • Cisco VCS Call Flows
  • Cisco Unified Communications Manager CoS Overview
  • Partitions and CSSs
  • Examples of Partitions and CSSs
  • Cisco Unified Communications Manager Call Routing Overview
  • Cisco Unified Communications Manager Call Routing Logic
  • Digit Analysis
  • Cisco Unified Communications Manager Path Selection Configuration Elements
  • Hunt Groups
  • Call Admission Control
  • Regions
  • Cisco Unified Communications Manager Express COR Overview
  • COR Behavior
  • Cisco Unified Communications Manager Express Call Routing Overview
  • Trunk Groups
  • Ephone Hunt Group Overview

Chapter 4: Endpoint and End-User Administration

  • End Users in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express User Access Levels
  • Cisco Unified Communications Manager Express User Locale
  • Cisco Unified Communications Manager User Management Options
  • Cisco Unified Communications Manager LDAP Support
  • LDAP Integration: Synchronization
  • LDAP Integration: Authentication
  • LDAP Integration Considerations
  • Synchronization Agreements
  • LDAP Synchronization Configuration Procedure
  • LDAP Authentication Configuration
  • LDAP Custom Filter
  • Implement End Users in Cisco Unified Communications Manager Express
  • IP Phone Registration Process Overview
  • Cisco SCCP IP Phone Startup Process
  • Cisco SIP Phone Startup Process
  • Cisco Unified Communications Manager Network Configuration
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager
  • IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
  • Configuration Methods and Tools
  • Autoregistration
  • Manual Cisco IP Phone Configuration
  • Cisco Unified Communications Manager BAT
  • Self-Provisioning
  • Update the Endpoint Firmware from SCCP to SIP
  • Implement IP Phones in Cisco Unified Communications Manager Express
  • Configure Menu
  • View Menu
  • Configuration Tool Comparison

Chapter 5: End User Telephony and Mobility Features

  • Cisco Extension Mobility in Cisco Unified Communications Manager
  • Call Forward Options
  • Shared Lines
  • Call Pickup
  • Call Hunting Components
  • Call Park
  • Intercom in Cisco Unified Communications Manager
  • Native Cisco Unified Communications Manager Presence
  • Cisco Unified Communications Manager Express Features
  • Configure Call Coverage in Cisco Unified Communications Manager
  • Configure Intercom Functionality in Cisco Unified Communications Manager
  • Configure Speed Dial BLF
  • Configure Call Forward Settings in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Communications Manager Express for Night Service
  • Configure Paging in Cisco Unified Communications Manager Express
  • Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
  • Configure Pickup Groups in Cisco Unified Communications Manager Express
  • Configure Intercom in Cisco Unified Communications Manager Express
  • Configure Hunt Groups in Cisco Unified Communications Manager Express
  • Mobile Connect in Cisco Unified Communications Manager
  • Mobile Voice Access in Cisco Unified Communications Manager
  • Mobility in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Mobility in Cisco Unified Communications Manager
  • Configure Mobility in Cisco Unified Communications Manager Express

Chapter 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration
  • Cisco Unity Connection Call Handler
  • Cisco Unity Connection Call Routing
  • Cisco Unity Connection Authentication Rules
  • Cisco Unity Connection Dial Plan
  • Cisco Unity Connection End-User Templates Overview
  • User Template Basics
  • Default Class of Service
  • Password Settings and Roles
  • Transfer Rules and Greetings
  • Call Actions
  • Message Actions and Caller Input
  • TUI Experience
  • Cisco Unity Connection End Users
  • Cisco Unity Connection Voice Mailboxes
  • Cisco Unity Connection Video Greetings
  • Import End Users from Cisco Unified Communications Manager
  • Import Users from LDAP
  • Bulk Import Users
  • Manage Cisco Unity Connection Message Storage
  • Perform the Implement End Users and Voice Mailboxes Lab
  • Cisco Unified Communications Manager IM and Presence Service Features and Functionality
  • Cisco Unified Communications Manager IM and Presence Service Architecture
  • Configure Cisco Unified Communications Manager for Cisco Jabber
  • Configure the Cisco Unified Communications Manager IM and Presence Server
  • Troubleshoot Cisco Jabber

Chapter 7: Cisco Unified Communications Solutions Maintenance

  • Problem-Solving Model Overview
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement the Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Results
  • Troubleshooting IP Phone Registration
  • Powering IP Phones
  • VLAN Overview
  • Configure Access Ports
  • Voice Quality Issues
  • Cisco Unified Communications Manager Reports Overview
  • Generate Reports
  • Analyze the Generated Reports
  • Cisco Unified Communications Manager CAR Tool Overview
  • Cisco Unified Communications Manager CAR Tool User Overview
  • Export CDR and CMR Records
  • Generate CDR User Reports
  • Generate System Reports
  • Generate Device Reports
  • Cisco Unified RTMT Overview
  • Monitor the System with Cisco Unified RTMT
  • Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
  • Generate Reports on Cisco Unity Connection
  • Generate Reports in Cisco Unified Serviceability
  • Use Reports for Troubleshooting and Maintenance
  • Disaster Recovery System Overview
  • Back Up Cisco Unified Communications Solutions
  • Restore Cisco Unified Communications Solutions

Lab outline

  • Explore Administrator Interfaces
  • Explore End-User Interfaces
  • Explore Call Flows in Cisco Unified Communications Manager
  • Explore Call Flows in Cisco Unified Communications Manager Express
  • Implement End Users
  • Implement Endpoints
  • Enable Telephony Features
  • Enable Mobility Features
  • Implement End Users and Voice Mailboxes
  • Enable Cisco Unified Communications Manager IM and Presence Service
  • Provide End-User Support
  • Generate Cisco Unified Communications Manager CAR Tool Reports
  • Monitor the System with Cisco Unified RTMT
  • (Optional) Back Up Cisco Unified Communications Manager
Price per student
USD 2 000
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